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Condizioni Generali

General Terms and Conditions

General Terms and Conditions of Tix B.V., also acting under the names Gate1 and FlightTix, filed at the Chamber of Commerce under number 55721095

Version 1.0 15 May 2018 PDF Download: http://media.flighttix.it/Generalterms-Flighttix.it-EN.pdf 

When you make a reservation you have agreed to our General Terms and Conditions.

 

Flighttix.it services

1.1 Flighttix.it can make a reservation for you and provides this service on your instructions. For instance Flighttix.it can make reservations for you for individual airline tickets and other travel-related products including car hire and hotel rooms and it can act as your intermediary for taking out associated insurances. As your contractor it formulates a travel agreement between you and your chosen service provider. Flighttix.it is not a party to the ultimate travel agreement between you and the service provider. You are bound to your obligations to Flighttix.it and the service provider after the assignment has been given, regardless of the moment at which a confirmation is provided.

1.2 Flighttix.it is not liable for the proper performance of the services it has reserved for you. These services are usually governed by the terms of delivery of the respective service provider, for instance the airline company or the hotelier. You can obtain these terms directly from the service provider.

1.3 The travel agreement between you and the service provider is formed by the respective service provider accepting your offer. You do not have the right to withdraw from the reservations made on your instructions, since this is excluded for services with regard to accommodation, transport, car hire services and services with regard to leisure activities.

1.4 Flighttix.it is not liable for the proper performance of the services it has reserved for you. The services reserved by its mediation are usually governed by the terms of delivery of the respective service provider, for instance the airline company or the hotelier. Flighttix.it is obliviously responsible for the proper handling of its service provision.

1.5 The person who makes the reservation must be aged at least 18. By making a reservation via Flighttix.it, you are aware of the applicable terms and conditions and you agree to these terms and conditions.

Information provision

2.1 You yourself are responsible for providing the information required to realise and carry out a proper reservation. This is for instance the provision of the correct names, e-mail address and telephone number of the passengers. When travelling you yourself are also responsible for being in possession of the appropriate and valid (travel) documents (passport, visa, vaccination certificates, driving license). You must take into account that a visa can also be required for a country in which you make a transfer or a stopover.

2.2 In addition, as a traveller you are yourself responsible for being present on time at the airport and being able to check-in for flights. We recommend our travellers always to be present two and a half to three hours before the flight departs, since airline companies can usually close the check-in counter one hour before departure. If you have not been checked in and the check-in counter is closed, you will no longer be admitted on to the flight.

2.3 If you have booked a single journey it is necessary that you obtain proper information from the Embassy or the Consulate about any formalities required. You buy a single ticket at your own risk. You cannot assume that persons below the age of 16 can travel unaccompanied. You yourself are responsible for obtaining the proper information.

Travel sum and payment

3.1 You can pay us in the various ways indicated on the website. In order to prevent credit card fraud you must specify the correspondence address of the address details of the credit card holder known by the bank. In some cases we will ask you additional information about the credit card. For example, this could be sending a copy of the passport and a copy of the credit card.

3.2 The published travel sums apply per person or per booking and only include the services and provisions as they are described in the packages in the publications of the service provider.

3.3 The amount of the published travel sums is based on prices, exchange rates, fuel prices, levies and taxes, as they were known by the service provider at the moment of publication.

3.4 Flighttix.it reserves at all times the right to revoke the rates given within five working days after your reservation. This might for instance be caused by computer failures or unexpected changes in airport taxes and security taxes. In the event of a package tour Flighttix.it at all times reserves the right to increase the travel sum up to 20 days before the commencement of the trip, in connection with changes in the transport costs including fuel costs, the levies payable or the applicable exchange rates. If this happens we will indicate the way in which the increase has been calculated. Should the total amount of your reservation unexpectedly end up higher because of this, the reservation can be cancelled free of charge or you can still confirm the reservation at the higher price with an additional payment.

3.5 Some airports and airline companies apply local departure taxes, in particular in the Far East, Central and South America and New Zealand. In this connection no distinction is made between low-cost carriers or scheduled airline companies. These departure taxes are not levied by Flighttix.it but separately at the departure airports on the order of the local authorities.

Tickets

4.1 After you have made a reservation and the full amount has been paid, we will proceed to issue a (flight) ticket to you for the services you reserved. Your ticket is an electronic (flight) ticket which we send via e-mail to the e-mail address you have provided, at the latest fifteen working days after payment.

4.2 The right to withdraw is excluded for services with regard to accommodation, car hire services and services with regard to leisure activities and transport. This means that you can no longer dissolve the agreement free of charge. If you want to cancel your booking, we will charge 45 euros administration costs per person if the tickets have not yet been issued. If they have been issued, you will also be bound to pay the costs of the service provider. In many cases this is 100% of the travel sum.

4.3 In the global reservation systems for flights sometimes (combinations of) airline companies are offered for which it is impossible to issue an e-ticket because these airline companies do not have a ticketing agreement with each other or because these airline companies are not official members of IATA. In these cases an employee at our contact centre will contact you within five working days after the booking in order to discuss any alternatives. Flighttix.it reserves the right to refuse these bookings and to refund the travel sum paid in advance.

 

Liability

5.1 In carrying out its activities Flighttix.it will observe the due care of a proper contractor.

5.2 Notwithstanding the provisions set out above Flighttix.it does not accept any liability for acts and/or omissions of the respective service provider(s), nor for the accuracy of the information provided to you directly by these service provider(s). Flighttix.it is not responsible for photographs, folders and other information material that you receive directly from the service provider(s).

5.3 To the extent that Flighttix.it itself fails attributably and the traveller suffers damage because of it, the liability will be limited to not more than the costs of the services invoiced. In any event Flighttix.it will not be liable for so-called consequential loss.

5.4 Flighttix.it will not be liable in any event for damage against which you are insured (for instance by taking out a travel and/or cancellation costs insurance or a healthcare insurance) and for damage suffered by you in connection with acting in the course of a profession or business (including damage due to missing connections and/or not arriving on time at the destination).

5.4 Flighttix.it is not responsible for any undertakings of its personnel and/or third parties, which deviate in a clearly recognisable way from the conditions stipulated in these General Terms and Conditions or in the terms and conditions of the responsible service provider, unless such undertakings are afterwards confirmed in writing by Flighttix.it.

5.5 No provision in these General Terms and Conditions shall limit the rights accruing to you under Title 7A of the Dutch Civil Code in the event that you purchase a package tour from Flighttix.it.

 

Cancellations / amendments

6.1 Any cancellations of or amendments to the reserved service(s) can only be made at the request of the client. If at the request of the client a cancellation or amendments are made to reservations already made, the associated costs will be charged. Apart from the cancellation costs or amendment fees charged by the service provider, EUR 45 administration costs per person per event are also charged. Please note: the travel companion can only make an amendment for him- or herself. The person who made the booking can amend and/or annul the entire trip.

6.2 A flight ticket has a maximum period of validity of 1 year. It depends on the conditions of the rate of your ticket what the maximum stay is and whether you can extend this, possibly by additional payment.

6.3 Any cancellation must be sent via e-mail. This e-mail must be sent at the latest 3 working days after the event giving rise to the cancellation, but at least 2 working days before departure. This reservation must be cancelled by the person who made the reservation. Flighttix.it will subsequently indicate how much the cancellation costs are. After having received the cancellation costs the person who made the reservation must indicate definitively whether cancellation of the booking is required. In all cases you must await our acknowledgement of receipt of your cancellation request, which will indicate that your cancellation has been received by us and is being processed by us.

6.4 You can ask our help desk in advance how much the costs of the cancellation or amendment of the respective service provider are. If you want a flexible ticket, please ask our help desk about the options. Flexible tickets usually cost (a lot) more.

6.5 Cancellation costs are at your expense but this may be different in the event of a package tour. If the cancellation costs of your ticket are not 100%, we can submit the ticket to the service provider for a (partial) refund. The ticket must be returned for cancellation within 1 year after the original departure date, otherwise the ticket will have lapsed and a refund can no longer be granted. The amount to be refunded will be transferred to you as soon as we have received the amount from the service provider. This takes on average 8 to 12 weeks but in some cases it can take considerably longer (6 to 12 months).

6.6 If your cancellation is covered by your travel insurance which you took out via us, you can ask us for a claim form in order to submit a request for payment under that insurance. The request must be submitted directly to the insurer via the claim form referred to above. The amount to be reimbursed will be paid directly by the insurer to you.

6.7 If a refund on your tickets is repaid according to the conditions of the service provider, this will be the amount of the tickets including any tax, but excluding the mediation fees or reservation costs, ticket surcharges and any other products you purchased from us. If you are eligible for a refund of your package tour according to our conditions, this will entail the entire or partial travel sum including the mediation fee or reservation costs, ticket surcharges and any other products you purchased from us.

Flight tickets: check your current travel schedule before departure

7.1 It may happen that the airline company makes a change to your travel schedule. The airline company is entitled to do so at any time, but it must provide you with an alternative. To provide a proper service we will send these schedule changes as soon as possible to the e-mail address you specified. We are not liable if these e-mails do not reach you or do not reach you in time for any reason whatsoever.

7.2 That is why you yourself are responsible for consulting your current travel schedule via the link in your e-ticket in any event 2 days before departure of every flight. You can also contact our call centre.

 

Several important terms of delivery of airline companies In connection with providing advice and information we indicate below several important terms of delivery which all airline companies apply:

8.1 With a return ticket you cannot only use the return trip: If you do not use the outward trip, your return trip will be automatically cancelled by the airline company.

8.2 You must always embark at the airport of departure as booked: so you can never embark halfway at an airport where you stopover. If nevertheless you do this, the airline company will be entitled to claim additional payment for the difference in price of the route you do travel.

8.3 Children are those aged between 2 up to and including 11 years and babies from 0 up to and including 1 year at the time of the outward journey (if the baby becomes 2 years old during the trip, different rates may apply, please phone our helpdesk for information).

  1. An airline company has the obligation to transport passengers with valid tickets and travel documents from and to destinations as booked. The airline company is not obliged to provide meals during, before or after the flight. Whether or not meals and drinks are provided during the flight depends on your destination and the (charter) company you fly with. If no refreshments are offered on board free of charge, you will often have the opportunity to buy snacks and drinks during the flight. You have to pay for this yourself. In addition, the airline company is not obliged to provide a night’s stay in a hotel when making a stopover if this stopover lasts a long time.
  2. Most of the low-cost carriers do not give refunds when you cancel your flight ticket. But it is possible to change the ticket with payment of costs and any price difference.

 

Preferences

9.1 If on forming the travel agreement you have expressed certain preferences with regard to the services to be provided by the service provider, such as for instance preference for a certain seat in an airplane, the location of a hotel room etc., the preference stated will be taken into account as much as possible. However, despite any statements on travel documents and booking forms, no rights can be derived from this.


Disputes 10.1 The service provision by Flighttix.it shall be governed by Dutch law.

10.2 Any complaints about a reservation made by Flighttix.it can be submitted to the customer service of Flighttix.it at the latest one month after the termination of the reserved service or, if the trip did not take place, up to one month after the original departure date specified in the travel documents. Within two weeks you will receive from us an answer to your e-mail.

10.3 If you want to submit a complaint in connection with the service of the service provider, we would like you to contact the respective service provider directly
 

 

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L'Etichetta Verde ti consente di selezionare un volo più ecologicamente consapevole. Più la foglia è rossa e più il volo impatta sull'ambiente. I voli con una foglia verde sono quelli che impattano meno sull'ambiente. Per determinare l'impatto ambientale vengono presi in consideranzione la distanza e gli scali (ecologicamente dannosi). Questa tipologia di volo non viene presa in considerazione per questo calcolo generico.
L'Etichetta Verde ti consente di selezionare un volo più ecologicamente consapevole. Più la foglia è rossa e più il volo impatta sull'ambiente. I voli con una foglia verde sono quelli che impattano meno sull'ambiente. Per determinare l'impatto ambientale vengono presi in consideranzione la distanza e gli scali (ecologicamente dannosi). Questa tipologia di volo non viene presa in considerazione per questo calcolo generico.
L'Etichetta Verde ti consente di selezionare un volo più ecologicamente consapevole. Più la foglia è rossa e più il volo impatta sull'ambiente. I voli con una foglia verde sono quelli che impattano meno sull'ambiente. Per determinare l'impatto ambientale vengono presi in consideranzione la distanza e gli scali (ecologicamente dannosi). Questa tipologia di volo non viene presa in considerazione per questo calcolo generico.
L'Etichetta Verde ti consente di selezionare un volo più ecologicamente consapevole. Più la foglia è rossa e più il volo impatta sull'ambiente. I voli con una foglia verde sono quelli che impattano meno sull'ambiente. Per determinare l'impatto ambientale vengono presi in consideranzione la distanza e gli scali (ecologicamente dannosi). Questa tipologia di volo non viene presa in considerazione per questo calcolo generico.
La distanza dei sedili indica la distanza tra la punta del sedile e lo stesso punto del sedile posteriore. Le compagnie aeree calcolano la distanza differentemente. Puoi filtrare tra le varie distanze dei sedili. Questa opzione è molto utile quando cerchi i prezzi dei voli tenendo in considerazione la distanza tra i sedili. Cerchiamo di mostrare i dati nel modo più accurato possibile, ma non siamo responsabili della imprecisione delle informazioni.
Sulla base di una ricerca indipendente su 800 diverse parti tra servizi e prodotti, tutte le compagnie aeree vengono classificate secondo un sistema a stelle. Maggiore il numero delle stelle, migliore sarà il servizio offerto. Al momento ci sono 9 compagnie che presentano un sistema di valutazione a 5 stelle: Qatar Airways, Singapore Airlines, Cathay Pacific Airways, Asiana Airlines, Hainan Airlines, ANA All Nippon Airways, Garuda Indonesia, EVA Air and Etihad Airways.
La puntualitù mostra la percentuale di voli atterrati in tempo. Negli ultimi tre mesi, { otp } voli sono atterrati in orario.
${discount}
${totalPrice}
${prices_pp}
${greenLabel}
${airlineRanking}
${seatPitch}
${ontimePerformance}
${segments}
dettagli del volo price_with_hotel
prenota ora
${avlStatus}
Le tariffe non includono i costi di amministrazione di €25 a prenotazione
Ecocompatibilità:
Distanza tra i sedili: ${seatPitch} cm
Puntualità: ${onTime}
qualità: 
${stars}
${departureDate}
${departureTime}
${departureName}
${arrivalTime}
${destinationName} ${arrivalDate}
(${duration})
${overstops}
ora ${new_p} a.p. invece di ${old_p} (${discount} ${discountTitle})
${cabinClass}
${departureDate} ${departureTime} ${departureMap} ${departureName} ${arrivalTime} ${destinationMap} ${destinationName} (${arrivalDate}) (${duration}) ${flightNo} ${airlineChange}
${departureDate} ${departureTime} ${departureMap} ${departureName} ${arrivalTime} ${destinationMap} ${destinationName} (${arrivalDate}) (${duration}) ${flightNo} ${airlineChange}

Nessun volo trovato per questa ricerca.

Calendario Risparmi® ${departure} per ${destination}, da ${bestPrice}

prezzo migliore
${matrix}
In bovenstaande kalender ziet u meteen op welke dag de goedkoopste vlucht beschikbaar is. Genoemde prijzen zijn richtprijzen en kunnen afwijken van de actuele prijs. Prijzen zijn inclusief taxen, exclusief € 25 administratiekosten per boeking.
${arrowTop}
${c12} ${c13} ${c14} ${c15} ${c16} ${c17} ${c18}
${c21} ${c22} ${c23} ${c24} ${c25} ${c26} ${c27} ${c28}
${c31} ${c32} ${c33} ${c34} ${c35} ${c36} ${c37} ${c38}
${c41} ${c42} ${c43} ${c44} ${c45} ${c46} ${c47} ${c48}
${c51} ${c52} ${c53} ${c54} ${c55} ${c56} ${c57} ${c58}
${c61} ${c62} ${c63} ${c64} ${c65} ${c66} ${c67} ${c68}
${c71} ${c72} ${c73} ${c74} ${c75} ${c76} ${c77} ${c78}
${c81} ${c82} ${c83} ${c84} ${c85} ${c86} ${c87} ${c88}
${arrowBottom}
${c}
${t}
${d}
${p}
(${d})

${title}

${intro}
${seatmap}
Non è sempre possibile prenotare un posto a sedere. Se possibile, la preferenza è sempre su richiesta e i posti a sedere non si possono garantire. I posti si possono prenotare da 3 mesi prima della partenza.
  La piantina dei posti a sedere viene caricata...
${details}
${label}
${seatmap}
${legend}
su richiesta non disponibile il posto a sedere richiesto
su richiesta non disponibile
Numero di posti da selezionare: ${amount}
Attenzione, il volo selezionato non rientra nei risultati filtrati in base alle Sue preferenze.
Alteri i filtri o clicchi qui per azzerare i filtri ai valori iniziali. È anche possibile selezionare un altro volo per vedere se questo rientra nei filtri di preferenza.
Attenzione, l'auto selezionata non rientra nei risultati filtrati in base alle Sue preferenze.
Alteri i filtri o clicchi qui per azzerare i filtri ai valori iniziali. È anche possibile selezionare un'altra auto per vedere se questa rientra nei filtri di preferenza.
${label}
cambia
flighttix.it Le ha trovato una tariffa di ${price} ${airports}.
Mostra anche tariffe da aeroporti alternativi.

${title} ${icon}

${price}
${row0}
${row1}
${row2}
${row3}
seleziona

${title} ${icon}

${price}
${row0}
${row1}
${row2}
${row3}
seleziona
${advert}
${row1}
${row2}

${departure} per ${destination}

${dates}
confronta
${cells}
${allAirlinesColumn}
${otherAirlinesColumns}
${alternativeChoice}
${alternativeLine}
${priceRemark}

${name}

${bestPrice}
${airlineName}
${cells}
Non è importante quando vola? Cerca le tariffe più basse
${pageNumber}
${pageNumber}

Riassunto


Door Zoover verkozen tot beste en populairste vliegticketaanbieder
Uitstekende klantenservice, onze klanten beoordelen ons gemiddeld met een 8,6
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Iedere dag opnieuw meer dan 1000 tevreden reizigers
24 uur per dag bereikbaar voor al uw vragen
Veilig betalen via iDeal of per creditcard
Meer dan 14 jaar ervaring in online ticket verkoop
Nederlands snelst groeiende vliegticketaanbieder
${line1}
${line2}

Passo ${step} da 5: ${title}

${text}
${bookSteps}
tariffe
dettagli
controllo
paga
conferma
tariffe
dettagli
controllo
paga
conferma
${header}

${title} ${totalPrice}

${priceTable}
Le tariffe non includono i costi di amministrazione di €25 a prenotazione
${n} ${v}

prezzo ricalcolato

In base alle opzioni selezionate sopra trova qui il prezzo ricalcolato.
biglietto/i
Numero
Prezzo del biglietto
Tasse & supplementi
Subtotale
${items}
Totale
 
 
 
${t5}
${c1}
${c2}
${c3}
${c4}
${c5}

ha selezionato questo volo

Classe: ${cabinClass}

Dati del passeggero

I campi indicati con un * sono obbligatori.

campi personalizzati

Continua
ritorno

${title} ${details}

${description}
${options}
${title} ${details}
${description}
${options}
${checkbox} ${details} ${discount}
${description}
${sign} ${price}
${title}
più dettagli
${title} opzioni extra? Chiudi
tipo di passaporto ${passport_required}
numero di passaporto ${passport_required}
comune di rilascio del passaporto ${passport_required}
paese di rilascio del passaporto ${passport_required}
data di scadenza del passaporto ${passport_required}
data di rilascio del passaporto ${passport_required}
numero di passaporto ${passport_required}
numero frequent flyer
preferenze alimentari
compagnia aerea frequent flyer
preferenza posto a sedere

Dati del passeggero principale

sesso *
nome *
cognome *
data di nascita *
numero di cellulare *
numero di telefono diurno
indirizzo email *
Via *
numero civico *
codice postale *
città *
paese *
Codice sconto:
 

dati di fatturazione

sesso * nome * cognome * data di nascita * Bagaglio
la Sua password Ripeti la password
Sla uw gegevens op in een profiel en spaar niet alleen tijd uit bij een volgende boeking, maar geniet ook van volgende voordelen:

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COME VUOI PAGARE?

Seleziona qui sotto il metodo di pagamento desiderato. Il Suo pagamento sarà effettuato in un ambiente elettronico sicuro.
La Sua prenotazione è definitiva solo quando il pagamento è stato completato e quando ha ricevuto il numero di prenotazione. È importante non chiudere la finestra dopo il pagamento e aspettare fino allo schermo con il numero della prenotazione.
Dopo aver completato la prenotazione, il prezzo totale sarà addebitato.
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Condizioni generali

condizioni generali
${rentalCompanyConditions}
paga
Prenota ora per questo prezzo vantaggioso
ritorno

${title}

${desc}

${title}

${desc}

${title}

${desc}

${title}

${desc}

${title}

${desc}

Carta di credito

${desc}
/
Che cos'è?

DATI DEL PASSEGGERO PRINCIPALE

 
sesso ${gender_name}
nome ${firstname}
cognome ${lastname}
data di nascita ${date_of_birth}
numero di cellulare ${tel_mobile}
numero di telefono diurno ${tel_land_line}
indirizzo email ${email}
Via ${street}
numero civico ${house_number}
codice postale ${zip_code}
città ${city}
paese ${country_name}

dati di fatturazione

no, grazie
SÌ, aggiungilo alla mia prenotazione
numero frequent flyer
compagnia aerea frequent flyer
numero frequent flyer
${ff_number}
compagnia aerea frequent flyer
${ff_airline}
${title}
${text}

${title}
${text}

Lowest Fare Finder
CERCA LE TARIFFE PIÙ BASSE
mostra diagramma
Prezzo più basso per un viaggio di
Caratteristiche auto
Numero di sedili
Capacità bagagliaio
Trasmissione (man./aut.)
Disponibilità immediata
Disponibilità limitata
4x4
Navigatore
Aria condizionata
Caratteristiche auto
Numero di sedili
Capacità bagagliaio
Trasmissione (man./aut.)
Disponibilità immediata
Disponibilità limitata
4x4
Navigatore
Aria condizionata
${discount}
${totalPrice} 
seleziona
${description}
${equipment}
${remarks}
${promos}
${name}
ora ${new_p} invece di ${old_p} (${discount} ${discountTitle})

Riassunto

${line1}
${line2}
Autonoleggio
Subtotale
${items}
Totale
${total}
${title}
${price}

Ritirare e riconsegnare

ritirare
Numero di volo compagnia aerea Numero
riconsegnare Vuole riconsegnare l'auto presso un'altra località?
nome consegna
Indirizzo
città
telefono
Indirizzo
${address}
Orari di apertura
lun mar mer gio ven sab dom
da ${mo_o} ${tu_o} ${we_o} ${th_o} ${fr_o} ${sa_o} ${su_o}
fino a ${mo_c} ${tu_c} ${we_c} ${th_c} ${fr_c} ${sa_c} ${su_c}
${name}
${office}
${hours}
${remarks}
${address_icon}
${name}

Controlla i dettagli della prenotazione cambia

${title}

Extra della compagnia di noleggio

destinazione: ${destination}
data di ritiro ${pickup_date} data di riconsegna ${dropoff_date}
${carView}
${car_description}
${car_equipment}
${price}
Al giorno Prezzo totale
${per_day} ${total_price}

${title}

${options}

${title_left}

${options_left}

${title_right}

${options_right}
${checkbox}
${description}
${price}
${title}

Conducente

I campi indicati con un * sono obbligatori.

campi personalizzati

controlli la Sua prenotazione e scelga un metodo di pagamento
ritorno
sesso *
nome * (come risulta nel passaporto)
cognome * (come risulta nel passaporto)
data di nascita *
tessera frequent driver
compagnia di noleggio frequent driver
tessera frequent driver
${fd_card}
compagnia di noleggio frequent driver
${fd_rental_company}
da ${totalPrice}
${name} ${ranking}
${city}
${description}
Descrizione
foto
mappa
servizi
${recommendations}
${rooms} ${price}
prenota
${type} ${meal}

Riassunto

${line1}
${line2}
Hotel
Subtotale
${items}
Totale
${total}
${title}
${price}

Controlla i dettagli della prenotazione cambia

destinazione: ${destination}, ${region}
check-in ${checkInDate} check-out ${checkOutDate}
${hotelView}
località
${location}
Hotel
${hotel}
check-in
${checkin}
check-out
${checkout}
${type}
Titolo*
nome* cognome*
data di nascita*

camera/e ${nr} - ${name}


I campi marcati con * sono obbligatori.

${guests}
Continua
ritorno